Tuesday, January 6, 2009

Virtual Auto Attendant: Should Your Business Use a Virtual Phone?

By Caressa Waechter

Giving your customers a way to easily get in touch with you is a vital part to running a business. Phones are still the most common and convenient form of communication in business today. Shouldn't your existing company phone service be working harder for your business?

One option to increase your phone service benefits to you is to use a small business PBX service. Allowing your current small business phone service to do more for your company is all that a business PBX service is about. Utilizing your current business phone service, a small business PBX greatly enhances your most simple form of communication.

A business PBX service makes your existing small business telephone service act like that of a much larger corporation. If you have ever called a larger company that has an virtual telephone system that greets you and lets you pick an employee or department to talk to, then you know exactly what a small business virtual PBX will do for your business.

Utilizing your existing telephone lines, a phone auto attendant service gives you either a local or toll-free phone number that serves as your company's main phone number. Once a customer calls this number, they are greeted by your virtual auto attendant and offered the choice of where their call should be directed.

Call routing choices are completely controlled by you. A virtual PBX phone service is so powerful and convenient because inbound phone calls can be routed to any working phone in the world. This means that you can be vacationing in Maui and receive customer phone calls on your cell phone. Or you can route calls to your employees that work out of their house, or to your own home phone after normal business hours.

With plans starting at under $10 per month, a virtual business PBX service is well within the reach of all small business owners. The largest providers are RingCentral and GotVmail, which both offer a viable service. Our reviews of these two providers indicate a clear winner, when it comes to value for the money.

From powerful virtual auto attendant features, to ACD call queuing ability, to online voicemail, a virtual PBX service really brings tremendous value to your existing small business phone service.

If your company relies on telephone service to communicate with customers, you have to give a hard look at a virtual small business PBX service. The ability to completely transform your current telephone service will amaze you. - 16928

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